For all purchases you make from our Internet Store, you can return the product within 14 days without any justification, provided that you do not use the product.Your e-archive invoice, which is sent to your e-mail address that you have registered on our site, must also be sent to us together with the product. After receiving the printout of the invoice, you must fill in the required fields and ship it to us with the product you will return. (Returns of products sent without an invoice cannot be accepted.)
When you send with our contracted cargo, MNG Kargo, the cargo cost is covered by us.You can send us free shipping by telling MNG Cargo our contract code of 510011495. Our address information is registered in the cargo system. If you are going to send from different cargo companies, you must pay the shipping cost.Otherwise, cargo sent to us with payment will not be accepted.
A payment order will be given to your account within 7 working days at the latest after the products you have returned to us.The refund of your return will be refunded according to the payment method (cash / installment) you make when ordering on our site.Since the returns are made by automatic systems, the refund is made according to the payment type of the order you have created in the system.Depending on your agreement with your bank, the receipt of the return we instructed may vary between 1-10 days after we give your order.
If the installment payment method is used in orders, the refund will be in installments; Even if the prepayment method was used, the refund is paid back to the card in advance.
If you have paid by money order or cash on delivery, it will be sufficient to write the name and surname of the person to whom the account belongs and the IBAN information (26-digit account number starting with TR) in the return section on the front of your e archive invoice.The price of the product you purchased will be deposited within 7 working days at the latest in the account you send us with the product.The period of reflection of your refund on your card depends entirely on your agreement with your bank.Usually within 1-10 days after the return order is given by us, your payment will be reflected on your card.
Important Note: If products sent abroad are delivered to us within 14 days from the date of delivery, a refund is possible.Refunds can only be sent to your accounts at banks in Turkey.EFT is not made to foreign banks. Packages that do not reach us within 14 days will not be refunded.For international returns, the shipping cost belongs to you.
If you are going to return with another shipping company; You can send to the address below on behalf of LAİLA TEKSTİL.
ADDRESS: Yakuplu Mah. Dereboyu Cad. No: 11/1 Door No: 4 BEYLİKDÜZÜ / İSTANBUL
If the product you purchased through our site is faulty / defective, you must contact us at firstname.lastname@example.org within 14 days from the date of delivery.The faulty product that you send us with the courier company will be replaced with a new one if it is available in stock.All shipping costs are covered by us for the return of the defective product.You must send an agreement with domestic cargo.If the product defect occurred due to customer use or if the product has been used within 14 days, the product will not be returned.If the product is out of stock during this period, your return will be made within 3 days at the latest.